Delivery
CHRISTMAS SHIPPING DATES
Christmas deliveries within the United Kingdom:
- Using RM48 Service - Orders must be placed before 1pm on Friday 19th December to be guaranteed for Christmas Eve.
- Using DHL Express Service - Orders must be placed before 1pm on Monday 22nd December to be guaranteed for Christmas Eve.
Christmas deliveries outside the United Kingdom using DHL Express:
- We recommend placing your orders by 1pm Monday 15th December to arrive in time for Christmas.
Christmas Returns:
Items ordered from Tuesday 2nd December can be returned until Wednesday 7th January. We'll exchange or refund items as long as they're still in their original condition, in original packaging, with the labels attached. Our returns policy will revert to the standard terms from Thursday 8th January.
UK EXPRESS DELIVERY + FREE SHIPPING
Next Day Delivery DHL - £10 (real time tracked)
48Hr Tracked Royal Mail - £6.50 (real time tracked)
Orders placed before 2pm Monday to Friday will be shipped on the same day. Orders placed after 2pm will be dispatched the following business day.
Please note orders placed after 2pm Friday and on weekends will be shipped the following Monday (excluding bank holidays).
Saturday delivery available upon request.
All orders over 5kg may be subject to additional shipping charges.
FREE DELIVERY when you order over £350 GBP
Free shipping is applicable on orders above a minimum threshold, excluding sale items.
EUROPE EXPRESS DELIVERY + FREE SHIPPING
Europe Express DHL (1-3 Business Days) - £25 (real time tracked)
Orders placed before 2pm GMT Monday to Friday will be shipped on the same day. Orders placed after 2pm GMT will be dispatched the following business day.
Please note orders placed after 2pm Friday and on weekends will be shipped the following Monday (excluding bank holidays).
All Value Added Tax will be REMOVED AT CHECKOUT for all EU orders. Final delivery may be subject to local taxes and duty which is at the discretion of the destination country and the responsibility of the customer.
All orders over 5kg will be subject to additional shipping charges.
FREE DELIVERY when you order over €500 EURO
Free shipping is applicable on orders above a minimum threshold, excluding sale items. Any taxes, duties or customs fees are still chargeable.
EUROPEAN COUNTRIES: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, San Marino, Serbia
USA EXPRESS DELIVERY + FREE SHIPPING
USA Express DHL (1-3 Business Days) - £35 (real time tracked)
Orders placed before 2pm GMT Monday to Friday will be shipped on the same day. Orders placed after 2pm GMT will be dispatched the following business day.
Please note orders placed after 2pm Friday and on weekends will be shipped the following Monday (excluding bank holidays).
All Value Added Tax will be REMOVED AT CHECKOUT for all USA orders. Final delivery may be subject to local taxes and duty which is at the discretion of the destination country and the responsibility of the customer.
All orders over 5kg will be subject to additional shipping charges.
FREE DELIVERY when you order over $500 USD
Free shipping is applicable on orders above a minimum threshold, excluding sale items. Any taxes, duties or customs fees are still chargeable.
Shopping from the USA? Unsure About Duties, Taxes, or Tariffs? Reach Out To Us at [email protected] or Contact Us here
CANADA EXPRESS DELIVERY + FREE SHIPPING
CANADA Express DHL (2-3 Business Days) - £35 (real time tracked)
Orders placed before 2pm GMT Monday to Friday will be shipped on the same day. Orders placed after 2pm GMT will be dispatched the following business day.
Please note orders placed after 2pm Friday and on weekends will be shipped the following Monday (excluding bank holidays).
All Value Added Tax will be REMOVED AT CHECKOUT for all Canadian orders. Final delivery may be subject to local taxes and duty which is at the discretion of the destination country and the responsibility of the customer.
All orders over 5kg will be subject to additional shipping charges.
FREE DELIVERY when you order over $680 CAD
Free shipping is applicable on orders above a minimum threshold, excluding sale items. Any taxes, duties or customs fees are still chargeable.
REST OF WORLD EXPRESS DELIVERY + FREE SHIPPING
REST OF WORLD Express DHL (2-4 Business Days) - £40 (real time tracked)
Orders placed before 2pm GMT Monday to Friday will be shipped on the same day. Orders placed after 2pm GMT will be dispatched the following business day.
Please note orders placed after 2pm Friday and on weekends will be shipped the following Monday (excluding bank holidays).
All Value Added Tax will be REMOVED AT CHECKOUT for all Rest Of World orders. Final delivery may be subject to local taxes and duty which is at the discretion of the destination country and the responsibility of the customer.
All orders over 5kg will be subject to additional shipping charges.
FREE DELIVERY when you order over £800 GBP
Free shipping is applicable on orders above a minimum threshold, excluding sale items. Any taxes, duties or customs fees are still chargeable.
REST OF WORLD COUNTRIES: Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Myanmar (Burma), Mexico, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Saint Maarten, Singapore, Somalia, South Africa, South Korea, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela Vietnam, Yemen, Zambia, Zimbabwe
FURTHER INFORMATION
All orders are carefully packaged with luxurious tissue paper and placed in plain white boxes for your complete discretion.
Orders may be delivered to addresses other than the billing address. As a security precaution, a copy of the invoice may be sent to the card holder's registered home address before goods are dispatched. However for first time customers, we may request that goods are shipped to the credit card billing address only.
Unfortunately we are unable to deliver to PO Box address with the exception of the Middle East Region. If you enter a PO Box address in Bahrain, Kuwait, Libya, Qatar, Oman, Saudi Arabia and United Arab Emirates, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, will contact you to obtain a physical address for delivery.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
Any orders which are undeliverable will be returned to us by the courier. Any costs involved in the return of any undeliverable orders may be charged to the customer and will be deducted from any refund due.
If you require any information regarding your order you may contact customer services on +44 (0) 20 8514 1595 during our office hours of 10AM to 5PM GMT Monday to Saturday, or via e-mail at [email protected] .
Updated: 15 August 2025
